Order Processing & Shipping Schedule​​

Orders are typically prepared and dispatched within 1-3 business days (Monday to Friday, excluding public holidays). Delivery durations vary by location, with estimated arrival dates displayed during checkout.

​​Clear Return Policy​​

Returns are accepted within 14 days of receiving the order. Eligible products must:

• •Be in original, unused condition
• •Include all original packaging and accessories
• •Show no signs of modification or damage

​​Shipping Fees & Refund Details​​

Return shipping costs are the customer’s responsibility unless the return is caused by seller errors (e.g., wrong or faulty items).

​​Refund Processing Times:​​

• •Standard refunds: Minimum 14 business days
• •PayPal refunds: 14–30 days (varies by recipient’s location)

​​Easy Return Steps​​

1. 1.​​Submit Request​​ – Email support at contact@toyplanning.com
2. 2.​​Approval​​ – Authorized returns receive a case ID and shipping instructions
3. 3.​​Ship Back​​ – Mail items to the provided address with the assigned reference code
4. 4.​​Refund Processed​​ – After inspection, funds are returned via the original payment method

​​Important Notes​​

• •Original shipping fees are non-refundable (unless due to seller error)
• •Damaged, altered, or incomplete items may not qualify for returns
• •PayPal refunds may take up to 30 days in some regions

​​Assistance​​

For help, reach out to contact@toyplanning.com—we’re happy to assist!